At Kaltu’s Collectibles, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in the same condition you received them.
• Items must be returned in their original packaging with all tags and labels intact.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items
Certain items cannot be returned, including:

• Customized or personalized products.
• Items marked as “Final Sale” or “Non-Refundable.”
• Used or damaged items not due to our error.

Return Process

1. Initiate a Return: Contact our customer service team at info@kaltuscollectibles.com or +13214697870 to request a return authorization.
2. Prepare Your Item: Package the product securely in its original packaging. Include the receipt or proof of purchase.
3. Ship the Item: Use a reliable courier service to send the item to the return address provided by our team. Please note that shipping costs for returns are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect item).

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days and credited to the original payment method.
• Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us within 14 days of delivery, and we will assist you.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

Contact Us
For further assistance with returns or refunds, please contact our customer service team:
Email: info@kaltuscollectibles.com
Phone: +13214697870 / +2348134876519

Kaltu’s Collectibles – Where style meets modesty and fashion